Dealing with Unpredictable Callers

Live callers can be brilliant, emotional, funny, angry, unpredictable and sometimes
completely impossible to control. This course teaches you how to manage real people in real time, keep your programme moving and protect the tone of your show while still allowing callers to be honest, passionate and spontaneous.

Drawing on Niall Boylan’s 35 years of handling live calls on Irish radio, this course shows students how to screen callers, stay calm under pressure, interrupt  professionally, defuse conflict and keep control without killing the energy of the conversation.